Confirmation & reminder sequence

From the moment a booking is captured, the patient gets a WhatsApp confirmation, an email with what to expect, a text the day before, one call from Grace if they haven't replied, and a text two hours before. High-value consultations carry a small refundable deposit. Anyone who asks to move their appointment is handed straight to the WhatsApp receptionist.

In short: fewer empty chairs, and the team never chases a confirmation by hand.

Run a scenario

Appointment

What the patient does

Deposit for implant / Invisalign (£, practice sets this)

Patient

Oliver Alexander · 07700 900123

What it's worth · enter the practice's own numbers

Appointments per week

Current no-show rate

Average appointment value

No-shows prevented by the sequence

Enquiries per week outside opening hours

Of those, currently answered next day and still booked

£0lost to no-shows / month today

£0after-hours enquiries not booked / month

£0recoverable per month

Starting values are illustrative placeholders, not the practice's figures. Move the sliders to the real numbers on the call. Recovered value assumes a 30% booking rate on after-hours enquiries answered within a minute.

Demonstration for Berkshire Dental Suite. Not a live clinical service. Sequence runs inside the practice's existing GoHighLevel account; Dentally keeps the clinical diary. The WhatsApp receptionist half of this is at the chat demo.